MACs Terms and Conditions

Welcome to MACs (“the Company”, “we”) platform. These Terms and Conditions (“this Agreement”) govern your access to and use of our website and/or applications (collectively, “the Platform”). Before registering as an MACs user (including consumers and service specialists), we encourage you to review the full contents of this Agreement. Completing registration or using the Platform signifies that you fully understand and agree to abide by all the terms of this Agreement.

Please read this Agreement carefully. By registering, logging in, browsing, or using the Platform in any way, you indicate that you have fully read, understood, and agreed to be bound by all the terms and conditions of this Agreement, including any modifications we may make from time to time. This Agreement may be amended at any time, and the amended terms will be posted on the Platform. Newly amended terms will take effect three days later; for material changes, we may provide more prominent notice. You should periodically review the Platform for changes to the terms. Your continued use of the Platform or the services provided by the Platform after any changes to these terms constitutes acceptance of those changes. If you do not agree to any part of this agreement, please stop registering or using this platform immediately.

Definitions and Explanations

  1. Definitions of Terms: In this Agreement, unless the context otherwise requires, the following terms shall have the following meanings:

    • “This Platform”: refers to the websites, mobile applications, and related services owned and operated by MACs.
    • “User”: refers to any individual or entity, whether registered or unregistered, who accesses or uses this Platform, including consumers and service experts.
    • “Consumer”: refers to a user who uses this Platform to find, inquire about, or obtain local life services (“Local Services”) provided by service experts.
    • “Service Expert”: refers to a user who provides, offers, or promotes their local services to consumers through this Platform, including but not limited to tutors, home service personnel, professionals, etc.
    • “Local Services”: refers to all types of services provided by service experts to consumers through this Platform, including but not limited to in-home tutoring, home cleaning, repairs, professional consultations, massage, and medical accompaniment.
    • “Content”: refers to all materials, information, text, documents, images, photos, videos, audio, software, ratings, comments, questions, answers, and other materials submitted, posted, displayed, transmitted, or otherwise provided by users through this platform.
    • “Deceptive Conduct”: refers to users intentionally providing false information, engaging in fraud, including but not limited to falsely claiming the services offered, providing false academic qualifications or professional certifications, etc.
  2. Headings: The headings in this Agreement are for convenience only and are not part of the content of this Agreement, nor will they affect the interpretation of this Agreement or any part thereof.

  3. Definitions: The use of “including” or “for example” shall be deemed to include “but not limited to”. Singular words include plurals, and vice versa. References to law in this Agreement shall include any amendments or reformulations of such laws.

Eligibility and Account Management

  1. Eligibility: This platform is only accessible to persons aged 18 or older who are legally entitled to a contract under applicable law. By accessing and using our platform, you represent and warrant that you meet this eligibility requirement. If you accept this agreement on behalf of any legal entity, you represent and warrant that you have received duly authorized authorization from that entity.

  2. Account Registration: Anyone wishing to use the services of this platform in any capacity must first register as a user. You agree to provide true, accurate, up-to-date, and complete personal information during registration and are obligated to update your information promptly to maintain its authenticity and accuracy. Service experts must (a) agree to this agreement; (b) provide other information required for registration, including but not limited to academic credentials, professional qualification certificates, etc.; and (c) verify via SMS or email or other verification methods required by the company.

  3. Account Security: You are responsible for maintaining the confidentiality of your account login credentials (such as username and password). You are fully responsible for all activities occurring under your account. Therefore, we reserve the right to assume that anyone using your login information on this platform is you or your representative, and you will be liable for any damages resulting from unauthorized use of the platform, whether you intentionally or negligently allowed your account to be used. You agree to immediately notify us of any unauthorized use of your account or other security breaches. We will not be liable for any loss or damage resulting from your failure to protect your account security.

  4. Right to Access, Correct, or Delete Personal Data: If you have any questions, comments, or complaints regarding how we handle your personal data, or if you wish to discontinue using our services, please contact us through the contact information listed on this platform. Upon request, you may modify, correct, or update your personal data, or apply to have your personal data deleted from our database, subject to Clause 2.5 of this Agreement.

  5. Account Deletion and Termination: You may request the deletion of your personal account and termination of your relationship with us at any time without incurring any fees. When you request account deletion, we will cancel any unmatched applications. However, even after your account is closed, you will remain responsible for all previously matched cases associated with your account. Before account deletion, you must complete all refund claims for cases within the account; otherwise, no retroactive claims will be possible once the account is removed. Account deletion requests may not be accepted or processed in the following circumstances:

    1. To avoid negative reviews or blacklist records;
    2. You have cases currently being matched;
    3. You have unresolved disputes or complaints;
    4. You have outstanding administrative fees (such as expedited fees or basic withdrawal administrative fees);
    5. You have provided academic background, transcripts, or self-introduction materials that appear to be false or fabricated;
    6. You have engaged in what we consider to be fraudulent behavior.
  6. Purpose of Personal Data Collected: We will use the personal data and information collected from you for the following purposes:

    1. Registration, Enrollment, and Identification: Registering and creating user accounts on this platform; verifying and confirming your identity; and verifying the professional or academic qualifications of service experts.
    2. Providing Services: Providing services to you on this platform and allowing you to participate in other activities on this platform, including but not limited to competitions, promotions, events, voting, and surveys.
    3. Communication Purposes: Communicating with you, providing appropriate technical support, obtaining your feedback, and handling your complaints.
    4. Administrative, Management, and Technical Support: For our internal management and administrative reasons, including audits and internal analysis; to detect, investigate, and prevent any fraudulent, prohibited, or illegal activities; any abuse of this platform or use of this platform with improper or false motives; and, where necessary, to provide or respond to requests or instructions from courts, law enforcement agencies, or similar authorities and statutory bodies.
    5. Statistics and Analysis: Conduct statistical and data analysis to improve and enhance our services and develop our marketing strategies; and build your user profiles.

Company Role, User Relationships, and Liability

  1. Neutral Platform Role: The Company is a website or mobile application provider, connecting consumers needing local services with service experts providing those services. We also offer in-store services for user payment and serve as customer service centers.

  2. Consumer: If you are a consumer, you may only access local services through authorized channels. You agree that the service experts are independent contractors and this does not constitute any form of customer service relationship between you and the service expert.

  3. Service Experts as Independent Contractors: If you are a service expert, you represent and agree that you are providing services to consumers. Service experts acknowledge that:

    1. They will rely on their own experience and expertise or skills to provide local services to consumers, and the Company will not provide them with any guidance, supervision, or advice.
    2. Service experts agree to prepare the necessary tools and comply with the independent contractual obligations (including purchasing valid insurance) required by Hong Kong law in order to legally provide local services.
    3. Service experts will be responsible for their own profits and losses.
    4. The service experts warrant and undertake to the Company that they possess the necessary licenses, qualifications, skills, and experience to provide local services. With the approval of the consumer or the Company, the service experts may choose to assign, subcontract, or transfer local service opportunities to suitable and qualified service experts.
    5. The service experts acknowledge that they, and not the Company, are solely responsible for arranging and maintaining all necessary or required insurance and its coverage for local services and related matters. The service experts understand that they will bear full responsibility for any claims and losses made by the consumer in connection with local services.
    6. The service experts acknowledge that they are solely responsible for providing the Hong Kong Special Administrative Region Government with true, valid, and complete information.
  4. Non-Warranty Statement: Although the Company may provide identity verification, qualification review, or scoring systems, these mechanisms are merely supplementary tools and do not constitute any guarantee of the identity, qualifications, conduct, or service quality of the service experts. This company hereby expressly declares:

    1. We do not guarantee the reasonableness of consumers’ requests for service experts: This company expressly declares that it has not conducted prior interviews or home visits with consumers, and the legality, suitability, or other reasonableness and principles regarding the service experts’ ethics, academic qualifications, cultivation, or teaching quality are beyond the control of this company.

    2. We do not guarantee the personal safety of service experts: This company expressly declares that the personal safety or other personal interests of service experts are also beyond the control of this company. This company does not accept or assume any legal responsibility between service experts and consumers.

    3. We do not guarantee the accuracy of user identity and the information provided: This company is not a law enforcement agency and cannot control the accuracy of the identity and information provided by users through this platform, nor can it actually verify the identity and information of each user. Therefore, our company does not guarantee the accuracy of any information provided by any person using the service through this platform. When you accept the information shown on this platform and conduct transactions with other parties, you must exercise caution to guard against deception. Our company is not responsible for any deception or omissions by any user. If necessary, all parties may report the matter to the police for handling and follow-up by law enforcement agencies. Our company will actively cooperate with law enforcement agencies by providing the necessary information and records.

    4. No Guarantee on Service Expert Services: We do not guarantee that service experts will be punctual or attend any appointments. We make no guarantees or representations regarding the skills and/or results or service quality of service experts. We do not promote or recommend the services of any particular service expert. The verification displayed on this platform or in the service expert’s shop only indicates that the service expert is a registered member of this platform; our company does not make any promotions, certifications, or guarantees. Furthermore, if a service expert violates the agreement, the verification is incorrect or obtained incorrectly, or for any other reason, our company reserves the right to refuse to issue or remove the service expert verification without notifying the user. Consumers should exercise caution when deciding to use the services of their service experts.

Fees, Charges, and Tax Liabilities

  1. Service Fees: Service experts agree to pay service fees and related administrative fees as charged by this platform, or other applicable charges. The company reserves the right to change these charges at any time at its sole discretion. Users may require a valid credit card to pay fees and any other charges. The company reserves the right to increase fees or charge new fees or charges to platform users upon reasonable notice and/or upon announcement on the platform.

  2. Consumer Payments:

    1. If a consumer uses a credit card for payment, a valid credit card is required for payment transactions related to local services on this platform. The consumer agrees and authorizes the company to collect the agreed amount between you and the service expert for all local services using their credit card and other payment methods accepted by the company. We will use third-party services to process credit card payments. We reserve the right to suspend your credit card upon completion of an order or service transaction at our sole discretion. We do not store your credit card information, but it may be encrypted and securely stored in PCI-compliant third-party payment applications for your next booking or payment. You can also edit or delete your credit card information directly from our website or application at any time.

    2. If the user agrees to pay the fees or deposit for the class or service to our company in cash at our store, our company will provide the customer with an official receipt showing the amount received, date, and services provided upon receipt of payment. This receipt is the sole valid proof of payment and the customer should keep it safe.

      1. Payment Confirmation: The customer should count the amount on the spot of payment and confirm that the receipt is correct. After leaving the counter, our company will not accept any objections regarding shortfalls or counterfeit currency.

    3. If the user agrees to pay the fees or deposit for the class or service to our company via bank transfer through our website or application, our company will provide the customer with a confirmation page on the website showing the amount received, service date, and services provided upon receipt of payment. This page is the sole valid proof of payment and the customer should keep it safe.

  3. Currency: Unless otherwise specified, all fees are denominated in Hong Kong dollars.

  4. Other Miscellaneous Fees: You are responsible for all applicable taxes, and any taxes arising from your use of this platform. The company reserves the right to add, delete, or change some or all of the services at any time at its sole discretion.

User Obligations, Prohibited Activities, and Handling of Violations

  1. General Obligations: You agree to comply with all applicable laws, rules, and regulations when using this platform. You promise not to interfere with or disrupt the normal operation of this platform in any way, including but not limited to using any device, software, or program to interfere with or attempt to interfere with the normal operation of this platform or any transactions conducted on this platform; engaging in any activity that places an unreasonable or disproportionate load on the platform’s infrastructure; disclosing your password to a third party or using the same password with a third party or using your password for unauthorized purposes; spreading any computer viruses or destructive programs; intentionally and intentionally overloading the platform’s system.

  2. Information Accuracy: You guarantee that all information and content you provide is true, accurate, up-to-date, and not misleading. You acknowledge that intentionally providing false information (such as false identity, education, professional qualifications, or contact information) constitutes serious fraud and may cause significant losses to our company and other users. By fulfilling your service request, you promise that all information you provide (including but not limited to your contact information, and any ratings and reviews you give to service experts) will be as accurate, up-to-date, and truthful as possible. By registering as a service expert, you are obligated to ensure that the information you provide is as accurate, up-to-date, and truthful as possible during your registration period. If you provide any untrue, outdated, or incomplete information, or if our company has reasonable grounds to suspect that the information is not true, accurate, up-to-date, or complete, our company has the right to refuse your current or future use of this platform (or any other part thereof).

  3. Liability for Deceptive Conduct: If a user is confirmed, or our company believes or discovers, that a user is highly likely to collude with other users to engage in any deceptive conduct, including but not limited to service experts claiming their professional qualifications or misleading clients into associating with any services that can be offered but not provided or are misleading, our company reserves all rights to pursue criminal and civil action and will not tolerate any deceptive conduct.

  4. Communication Authorization: Upon successful registration on this platform, consumers will be prompted to share personal and service request information, and service experts will also be prompted to share certain personal data and relevant professional knowledge. You may store some information on this platform, which will be shared with other users. By providing information to this platform or submitting service requests, you expressly agree that we and service experts may contact you via telephone, email, SMS, or other reasonable means through your telephone or address to fulfill our responsibilities, connect consumers with service experts, provide services for your account, and reasonably resolve issues related to your account. This includes, but is not limited to, notifying you about or confirming appointments, and other matters related to your service requests and our business, including marketing emails. These SMS messages may be part of our normal business operations, including but not limited to marketing, relationship communication, and transaction confirmation. Users may choose not to receive marketing emails or SMS messages, but you acknowledge that choosing not to receive our communications may affect your use of this platform.

  5. Penalties for Violations: In the event of a violation of this agreement, we reserve the right to penalize users, such as suspending their accounts, but this will not affect our right to take other measures against violating users. Users who violate the terms and conditions may be fined, including but not limited to account restart fees for accounts suspended due to violations of the terms and conditions.

Ratings, Reviews, and User-Generated Content

  1. Content Licensing: You agree that all content and materials (excluding personal data specified in the Privacy Policy) published by you, your agents, or designated persons on the platform, including but not limited to: ratings and reviews, photos or images, opinions, questions and/or answers, and any other content that may be made publicly available, will not be considered private, proprietary, or confidential information. You authorize us and our affiliates, licensees, and sublicensees to reproduce, adapt, create, copy, merge, distribute, publicly display, or otherwise use this content worldwide in any form or media (whether now known or hereafter established) without any compensation to you or any other person, and the copyright or rights to such content are perpetual and cannot be withdrawn for any reason. Furthermore, to the extent permitted by applicable law, you waive, release, and undertake not to have any moral rights to the content you publish or provide.

  2. Grant of License: You hereby grant the Company and its users an irrevocable, non-exclusive, royalty-free, transferable, assignable, sublicensable, and worldwide license, in any form or media (whether now known or hereafter established), and in any manner we deem appropriate or necessary, to store, display, reproduce, modify, create, perform, distribute, print, publish, transmit, and place advertisements, including, if submitted, your name and image, near and adjacent to your content. Users agree to grant the Platform a perpetual license, unaffected by the termination of the Platform or its account.

  3. Ownership and Content Usage Rights: By posting or providing any content to the Company, you represent and warrant to the Company that you own or hold all required rights to that content and grant the Company the following rights. The foregoing representations include, but are not limited to, representations and warranties that you own or hold all required rights (including any distribution), and grant all rights on behalf of the persons, places, or intellectual property rights in any image content you provide. Furthermore, if you post or provide any copyrighted content, you represent that you have obtained any required permissions or versions from the copyright owner.

  4. Content Guidelines and Review Rights: The Company reserves, but has no obligation, the right to edit, delete, refuse to publish, or remove any content posted by you or any user on the platform, and may do so at any time without prior notice. If the Company determines (and in its sole discretion) that the content contains any of the following characteristics:

    1. Offensive, offensive, and/or insulting language, including but not limited to: profanity, blasphemy, obscenity, harassment, vulgarity, explicit language, and hate speech (e.g., racist/discriminatory remarks);
    2. Mentions of illegal activities;
    3. Language that violates good taste or platform standards;
    4. Incorrect or seemingly incorrect statements;
    5. Reviews that disparage the Company;
    6. Reviews unrelated to the services provided by the service experts or of low quality (e.g., “Service has not started”);
    7. Reviews related to other service experts;
    8. Service information that does not meet service requirements;
    9. In the event of a dispute between a consumer and a service expert, submitted ratings may remain pending until a resolution is reached.
  5. Consumer Declaration: Consumers declare and warrant that any ratings and reviews provided are accurate and truthful, and will only provide ratings and reviews for service experts who have performed local services, based on their applicable service needs.

  6. Non-Appointment Declaration: All ratings and reviews of service experts reflect the opinions of other consumers and do not reflect or represent the opinions or statements of this company. This company makes no representations or warranties regarding ratings and reviews. This company will not be liable for any claims, damages, or losses arising from any reviews or based on the platform or its materials.

  7. Copyright and Trademark Policy: You agree to comply with our copyright infringement policy and notify us of any copyright and trademark disputes in user content. You agree that we may send notices to users who upload relevant content in accordance with our copyright infringement policy. If you believe that this company has infringed your trademark or copyright, please notify our customer service team and provide relevant information.

Service Expert Screening, Verification, and Disclaimer

  1. Screening Procedure: While this company uses specific steps to verify the identity of service experts, this verification is based on the information provided to us by the service experts. Therefore, we cannot verify whether the service experts are the individuals they claim to be, and we are not responsible for the accuracy or reliability of their identity or background checks or any information provided by the service experts themselves. Furthermore, the above screening process is only conducted when the service experts register on the platform, and the information provided may change and expire over time. While we require service experts to provide updated, current, and accurate personal information, we have no obligation to update or ensure that the service experts provide accurate, current, and truthful information. Consumers are advised to verify the professional credentials of service experts before engaging them.

  2. Disclaimer: This company expressly disclaims all warranties, express or implied, regarding the information obtained or provided in the screening process, procedures, or screening process, including but not limited to its merchantability, fitness for a particular purpose, adequacy of the screening and verification procedures or standards, or the accuracy, timeliness, or error-free nature of the information received in such screening or verification processes.

Disclaimer and Limitation of Liability

  1. Service Provided on an “As Is” Basis: This company provides this platform service on an “as is” and “as available” basis. The company’s sole liability is set forth in this agreement. Except as expressly set forth in this agreement, the company makes no warranties or conditions, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, and non-infringement. The company cannot guarantee that the functionality of this platform and the services provided will be uninterrupted or error-free, or that problems will be corrected, or that this platform or its servers will be free of viruses or other harmful elements. The company makes no warranties or representations regarding users or the consequences of users using this platform.

  2. Disclaimer Regarding System Server Failures and Vulnerabilities: The services provided by the company involve internet services and online systems, which may be affected by various unstable factors. Therefore, the service is subject to risks of service interruption or failure to meet user requirements due to force majeure, system instability, computer viruses or hacker attacks, and any other technical operation, internet, or other reasons. The company shall not be liable for any compensation or legal responsibility for any potential losses caused or that may be caused by system server failures and vulnerabilities.

  3. Liability Regarding Payment Mechanisms: The payment mechanisms and auxiliary payment processing facilities provided to users are solely for user convenience, and the Company makes no express or implied warranties regarding such facilities. Under no circumstances shall the Company be liable for any loss, damages, costs, or expenses suffered or incurred by the user as a result of any errors and/or mistakes and/or incorrect deductions or charges to the credit card account, or any malfunction, failure, interruption, downtime, interference, calculation errors, delays, inaccuracies, losses, or data corruption, or any other malfunction of the payment channel facilities.

  4. Release from Liability for Damages or Claims Between Users: In the event of a dispute between a consumer and a service expert, the consumer should resolve the dispute directly with the service expert. The user hereby agrees that the Company (and our officers, directors, affiliates, employees, and agents) releases itself from liability for any damages or claims of any kind or nature (including consequential and incidental damages), including those alleged and unalleged, known and unknown, disclosed and undisclosed, and disputes arising in any manner. In the event of any dispute between the consumer and the service expert, or any dispute arising from or relating to the use of the service, the Company shall not be liable for any liability, claim, demand, or damage (substantial or indirect), regardless of its nature, known or unknown, suspected or undisclosed, publicly disclosed or unpublicized, arising out of or relating to such dispute.

  5. Liability Limit: Under no circumstances shall the Company, its affiliates, licensors, or any such agents, employees, officers, directors, corporate clients, or users be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising from your use of or inability to use the service. The Company shall not be liable for the quality or suitability of any work performed through the platform. Notwithstanding the foregoing exemption, if it is determined that the Company, its affiliates, licensors, or any such agents, employees, officers, directors, corporate clients, or users are liable for damages, the aggregate liability, whether contractual, tortious, gross, or otherwise, shall in no event exceed the total fees you have paid to the Company within the six months preceding the occurrence of the claim.

  6. Company Expenses: You shall be responsible for all expenses incurred by the Company in response to your request or any proceedings involving you (whether by subpoena or order of any court with jurisdiction, including compliance with any disclosure order or testimony in court), including expenses incurred by the Company in seeking legal or other professional advice or representations. (In all such cases, all costs shall be calculated based on actual losses.)

Indemnification

You agree to defend, indemnify, and hold harmless the Company, its directors, officers, employees, agents, licensors, attorneys, independent contractors, suppliers, subsidiaries, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees, investigators’ and experts’ fees) arising out of/from:

  1. Your use of or inability to use the Platform;
  2. Your breach of any provision of this Agreement;
  3. Your infringement of any third party’s rights, including but not limited to intellectual property rights and privacy rights;
  4. Any disputes between you and other users;
  5. Any content or materials you provide;
  6. Your violation of any law or regulation.

The Company will assume and retain sole defense and control over any matter in which you are indemnified. You shall not, under any circumstances, resolve any claim or matter on your own without the Company’s written consent.

Right to Suspend, Terminate, and Refusal of Service

  1. Right to Suspend or Terminate User Status: The Company has the right to suspend or terminate a user’s status without compensation if the user is found to have engaged in any of the following behaviors:

    1. Breach of the terms and conditions set forth in this Agreement;
    2. Engaging in fraudulent activities related to this platform through conviction, settlement, insurance, escrow investigation, or other means;
    3. Providing personal information that is highly likely to be inaccurate;
    4. The Company is unable to verify or confirm any information provided by the user for any reason;
    5. The Company discovers any fraudulent behavior by the user for any reason.
  2. Right to Refusal to Provide Services: The Company has the right to cease providing services to any user and reserves the right to refuse any person’s application to become a user or terminate any person’s user status without explanation.

  3. Right to Process User-Provided Information: The Company has the absolute and unrestricted right to refuse or delete any information provided by users without notice to any party or compensation. Without prejudice to this right, if the publication or continued publication of any information provided by the user would result in the Company being liable to any third party, or would cause the Company to violate any law or rule of any valid jurisdiction or the rights of any third party, the Company has the right to refuse or modify any information provided.

  4. Right to Withdraw Matching Services: The Company has an absolute and unbinding right to withdraw any terms of service without giving the user any notice or making any compensation.

Intellectual Property

  1. Proprietary Materials: All text, images, edited content, data, formatting, charts, designs, HTML, appearance, photographs, music, sounds, images, software, videos, fonts, and other content (collectively, “Proprietary Materials”) viewed or read by users on the platform are the property of the Company, but do not include user-generated content that the Company has the right to use. Proprietary Materials are protected by all types, media, and technologies known or hereafter developed. The Company owns all Proprietary Materials and has properly coordinated, selected, arranged, and enhanced them as a collective work in accordance with the Copyright Ordinance of the Hong Kong Special Administrative Region. Proprietary Materials are protected by local and international copyright, patent, and other proprietary laws.

  2. Restrictions on Use: Without the Company’s prior written consent, users may not copy, download, use, redesign, reconfigure, or forward any content from the platform, and this applies to the rights holders of user-generated content. The use of these proprietary materials without the Company’s prior permission is strictly prohibited and applies to the rights holders of user-generated content.

  3. Trademarks: Our service marks and trademarks, including but not limited to our company logo, are our own service marks. Any other trademarks, service marks, logos, and/or product names appearing on the platform are the property of their respective owners. You may not copy or use any mark, logo, or product name without the prior written consent of the owner.

Third-Party Content and Links

Links provided on the platform (such as hyperlinks) do not represent our endorsement of these websites or their content. As informational services, such links are for informational and convenient purposes only. We have no control over any such websites and will not make any changes to or be responsible for updating the content of such websites. Existing website links on the platform (including but not limited to external websites provided by service experts and any related advertisements) do not represent our endorsement of any material on such websites or any association with their operators. You are responsible for evaluating the content and usefulness of other website materials. Use of any website controlled, owned, or operated by a third party is subject to its terms of use and privacy policy, and not our terms of use and privacy policy. You will access such third-party websites at your own risk. We expressly disclaim all responsibility for any websites or other materials linked to on the platform that you use and/or view. You hereby agree to release us from any liability that may arise from links on the platform.

Dispute Resolution Assistance

While we cannot guarantee the results of our registered service experts’ work and have no obligation to handle your relationship with them, we may provide limited assistance to resolve disputes between you and our service experts as needed. You must participate in and use our dispute resolution process in good faith. This limited assistance will not invalidate the disclaimers and indemnification clauses in this agreement.

No Warranties and Pursuit of Illegal Acts

  1. Subject to the Laws of the Hong Kong Special Administrative Region: The regulation and legal proceedings of the online industry/e-commerce under the laws of the Hong Kong Special Administrative Region apply. Internet commerce and other businesses are subject to the same laws and protections.

  2. Recorded Conversations: Any verbal promises made between our staff and users may be considered a formal agreement or contract with legal effect. We may also record some or all of our conversations.

  3. Responsibility for Registration Information: You are responsible for your “Registration Information,” and this platform is merely a passive intermediary for data collection and transmission. “Registration Information” must be ethical and free from any illegal activities, violence, pornography, profanity, or any content that infringes on privacy or is discriminatory. If the company believes that your “Registration Information” will negatively impact any person or organization, the company reserves the right to take legal action. The company also has the right to stop displaying your “Registration Information” to all authorized viewers (including the user) and to permanently delete your membership as a result.

General Terms

  1. Integrity of the Website: You shall be fully liable for any legal consequences arising from your use of this platform system or any program or server to steal any information.

  2. Entire Agreement: This Agreement (including the “Service Fee Description” and “Privacy Policy” incorporated herein by reference) constitutes the entire agreement between you and the Company regarding your use of this platform and supersedes all prior or contemporaneous oral or written communications, representations, and agreements. These Terms and Conditions may not be modified or altered except by an agreement signed by both parties.

  3. Waiver of Rights: The Company’s failure to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.

  4. Assignment: You may not assign this Agreement without our prior written consent. We may assign this Agreement at any time without restriction.

  5. Third-Party Rights: Except as expressly provided otherwise in this Agreement, no person not a party to this Agreement shall have the right to enforce any provision of this Agreement under the Contracts (Third-Party Rights) Ordinance (Chapter 623).

Governing Law and Jurisdiction

  1. Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People’s Republic of China.

  2. Jurisdiction: Any legal action or action relating to or arising out of the use of this platform shall be subject to the jurisdiction of the courts of the Hong Kong Special Administrative Region; neither party may object on the grounds that the action has been brought to any disproportionate court. The foregoing acceptance of the jurisdiction of the courts of the Hong Kong Special Administrative Region shall not affect the right of any other party to bring action in any jurisdiction; nor shall bringing action in any jurisdiction preclude any other party from bringing action in any other jurisdiction.

Final Interpretation and Reserved Rights

  1. Final Decision-Making Right: The Company has the final right to review and decide on the interpretation, execution, modification, and termination of this Agreement, as well as any disputes arising from the user’s use of this platform (including but not limited to service matching, fee collection, user eligibility, content review, rating processing, and violation determination).

  2. Absolute Discretion: The Company has the right, at any time and for any reason, without prior notice, to decide at its sole discretion:

    1. Suspend, restrict, or terminate any user’s right to access or use this platform;
    2. Refuse to publish, remove, or delete any user-submitted content or materials;
    3. Adjust, modify, or cancel any services, features, pricing standards, or promotional activities;
    4. Investigate suspected violations of this Agreement and take any action deemed appropriate by the Company (including but not limited to suspending accounts, withholding funds, reporting to law enforcement agencies, etc.);
    5. In the event of system errors, technical malfunctions, fraudulent activities, or any other anomalies, revoke or adjust any transactions, payments, or offers.
  3. No Liability: The Company shall not be liable for any direct or indirect loss, damage, or inconvenience caused to any user or third party by exercising the above absolute discretion. Users agree to waive their right to bring any claims, lawsuits, or legal proceedings against the Company in this regard.

  4. Authority in Dispute Resolution: In the event of any dispute or disagreement between users or between a user and the Company concerning any matter not expressly covered in this Agreement, or where the interpretation of the terms is ambiguous, the Company shall have the final say. Any decision made by the Company shall be binding on the relevant user, and the user shall not object.

  5. Reservation of Unexpressed Rights: All rights not expressly granted to users in this Agreement are expressly reserved by the Company.